Hi I am LT and I love hair. I wore weave and extensions for 15 years. Needless to say I ruined my own hair time and time again. I needed to let my hair heal so that is when I started to wear wigs. They would itch and make my hair sweat bad. Then after extensive research I found the answer LACE WIGS!!!! That's it 's just me. When I started the business, I always give everyone excellent customer service, even if that meant talking on the phone for an hour or more, consulting a customer on a wig. Even those customers who clearly knew the answers to their questions, but just wanted to hear them from a live person :)
So keep in mind if you need a phone consult or an email consult there is only one person handling it.
Sometimes phone consultations take an hour or more, so while one customer is getting one on one service, the person calling 4 times an hour doesn't get through :)
I really try to provide a good customer experience with your purchase, from the quality of the product, to the care I take with packaging and shipping. Having said that, there is no business in manufacturing with zero defects. Things can go wrong, I'll be perfectly honest. It would be misleading to act as though nothing ever goes wrong and every wig is perfect. When that happens, we do our best to resolve every issue, but it doesn't happen overnight.
So having said that, here's a brief overview of things:
Whether you order a stock wig or a custom wig, if you have not altered the wig, we do offer an exchange policy. You can exchange your wig for a stock or a custom wig, of similar specification. If you decide to get a custom wig as an exchange, we cannot expedite the manufacturing time.
Once you alter the wig, we cannot exchange it.
If you perform any chemical services on the wig and this includes color, curly perming, or any ill-advised treatments you may read about on a message board, we absolutely do not cover any resulting damage to the wig.
If your wig suffers wear and tear over time, we do offer repair services. I only charge our cost plus shipping and because we only charge cost, we do not know the cost until your wig is returned to our wigmakers, inspected and quoted.
I hope that gives you a little insight about me, and I look forward to hearing from you if you ever have any questions or concerns.
XOXOXO,
LT
